E-Comm 9-1-1 Modernizing Training – Our Workforce Has Changed, Has Your Training?

Abstract

In the fast-paced, ever-evolving landscape of emergency communications workforce, the ways in which we engage and educate employees have transformed drastically. What worked in the past may no longer be relevant to today’s learners, and that’s especially true when it comes to developing and delivering our training programs. The question that organizations must ask is: Has training kept pace with the expectations of our learners? The answer, for many, is not yet. This editorial delves into why modernizing training is no longer a luxury but a necessity, and how embracing new technologies and methodology can enhance engagement, retention, and performance.